Facebook

This site uses cookies to store information on your computer, by using our site you accept the terms of our Privacy policy Close

How a Virtual Switchboard Has Helped Parkwood Florists

16th July 2014

How a Virtual Switchboard Has Helped Parkwood Florists

Carl Eden, Parkwood Florists

Carl Eden, Parkwood Florists

Introduction

Parkwood Florists is an independent company based in Gillingham, Kent with retail shops in Faversham, Gillingham and Maidstone. With its team of fully qualified florists, the company offers flowers for a variety of gifts and occasions, and also operates a delivery service throughout Kent.

The company needed a telecoms service provider that could support it as the business grew and came across Tamar Telecommunications via the web. A customer, since September 2009, Parkwood Florists currently has five telephone numbers with Tamar Telecommunications.

Service

Initially, the company bought additional non-geographic numbers, those that are not associated with a specific geographic location in the UK and designed to help a business appeal to potential customers across the country. The company found the numbers were far more user friendly than those provided by BT.

Following advice on ways to better attract more customers, Parkwood switched to a 0800 number and saw a significant increase in call volume via the number.

The company has also added the ‘virtual switchboard’ service, which has made a big difference to the operational side of the business. With a main office and four shops the switchboard has enabled the company to filter calls more effectively and better direct them to the relevant department, saving staff time and enabling them to focus on important customers.

Benefits

• Dedicated services that support Parkwood Florists as it grows.
• Non-geographic numbers more user friendly than BT.
• Virtual switchboard for better prioritisation of calls, saving staff time.

Testimonial

‘All the staff at Tamar Telecommunications are helpful and friendly. Whenever, I am not sure of navigating around my login pages they are always willing to assist. They never seem to be phased by my requests.’

Carl Eden, Parkwood Florists

To discuss how your business could benefit from our services like Carl’s has, please call us on 0800 772 0000.

4th August 2021

Start an online business with this guide

This could be a great time to start an online business. In 2020, the share of UK retail sales which took place online grew to 26.2% – up from 19.4% the previous year. In 2011, that figure stood at just 12%. With each passing year and every shift towards online shopping, there are fresh opportunities…

Read More

29th January 2021

Why small businesses fail (and how to avoid that fate)

Small businesses in the UK have a worryingly high rate of failure. 20% close their doors within twelve months, rising to 60% after three years. Careful founders can significantly decrease the chance of their business becoming a member of the failed majority by paying attention to the reasons why other small businesses have failed, and…

Read More

24th December 2020

6 tips for a better home office setup

Need a better home office setup? Working from home is fast becoming the norm for many. During the first UK coronavirus lockdown, in April 2020, some 46.6% of people in employment worked from home at least some of the time. And for the country’s growing cohort of self-employed people and employees on flexible contracts, home-working…

Read More