Divert to Two or More Telephone Numbers
Hunt groups can be set to try two or more numbers in several different ways.
For a small one person business, this could be as simple as trying the office landline first and then to try a mobile number second if the landline is not answered.
For businesses with several staff, it could be set to try each member of staff’s telephone numbers at the same time or one at a time in a particular order.
The hunting can be set to work in the following ways:
- Hunt in-order – hunts between the entered numbers in order
- Simultaneous ring all – rings up to 10 active numbers at the same time
- Random hunt – hunts between the entered numbers randomly
- Last found – hunts between the numbers entered in the order of shortest time since last answered
- Most idle – hunts between the numbers entered in the order of longest time since last answered (like a call centre)
- Rotary – hunts through the numbers entered but remembers who answered the previous call and starts with the next person
Divert to Different Telephone Numbers Based on the Day and Time
Hunt groups can be set to divert to different telephone numbers, based on the time and day of the week.
A plumber for example may want to have calls diverted to his office, where his admin worker can take his calls during office hours. However, as the plumber offers an out of hours emergency call out service, the hunt group can be set to divert calls outside of office hours directly to his mobile.
Divert Straight to Voicemail When Closed
Hunt groups can also be set to divert calls to a landline/mobile number during office hours and straight to voicemail when closed.
This is ideal for many people who work from home. Anyone calling when the business is closed, would go straight to voicemail, without the household being disturbed by ringing phones.
The above are just a few commonly used examples of what hunt groups can do for your business. Our sales team can be contacted on 0800 772 0000 should you wish to discuss your requirements.
The below features are included with all telephone numbers
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Online Number Management
The online number management control panel allows changes to be made to numbers instantly 24/7. The control panel allows you to modify numbers with ease, as well as for viewing call statistic reports, all at a click of a button.Find Out More
The welcome announcement service simply answers the call by playing a pre-made announcement to the caller before diverting the call to you. This could be to give that critical first impression to your callers, or to give a required legal disclaimer for companies that are regulated by the Financial Services Authority for example. We can also provide professionally made voiceovers.Find Out More
Hunt groups allow calls to be diverted to multiple landline and mobile numbers when engaged or not answered. An example of this would be to have calls try your office number first, with calls trying your mobile if the office number is engaged or unanswered.Find Out More
Our online call statistics allow you to view a range of reports for your numbers. This enables you to manage your staffing resources by being able to identify your busiest days and times of the day in which you receive the most calls.Find Out More
Timed diverts allow calls to be diverted to different landlines, mobiles or voicemail dependent on the day and time of day. For example a plumber may have calls diverted to his office during the day and to his mobile at night to provide his out of hours service.Find Out More
The voicemail can answer your calls for you when your line is engaged and not answered. By using timed diverts, you can also have voicemail at certain times, for example when you are closed. Messages left by callers are then emailed to one or more email addresses as a .wav sound file. Voicemail messages can also be listened to both online and by dialling in to the voicemail box.Find Out More
Missed Call Alerts
Missed call alerts can be set to email you details of calls you have missed, perhaps because your line was engaged or the call went unanswered. The alert would also include the caller’s number, provided that the caller didn’t withhold their number.Find Out More
Stop unwanted calls by adding numbers to your Blacklist. When a number on your Blacklist calls you, they would be played a message advising the caller that calls are not currently being accepted from this number.Find Out More
The Tamar Control Panel app lets your manage your telephone numbers from anywhere. Receive push notifications to your phone when you miss a call, listen to your voicemails and see real time usage.Find Out More
Anonymous Call Rejection
Anonymouse call rejection allows you to block telephone numbers from calling you. This allows you to focus on important business calls and ignore spam/nuisance calls.Find Out More
Divert calls to other numbers or voicemail in advance when you're on holiday. Your numbers will automatically be diverted when you want them to.Find Out More
Our telephone numbers are compatible with WhatsApp Business, this allows you to present your virtual number when making outbound calls using WhatsApp Business.Find Out More
Numbers can be ported into Tamar Telecom free of charge. Fill in the form and we'll do the rest for you.Find Out More
Fax To Email
Receive faxes to your telephone number and have them emailed to you or viewed as a PDF via the control panel or our app.Find Out More