We’ve put together a list of our most frequently asked questions so you can get your answers quick and easy. We’re certain there’s a few more that could be on here so if there’s anything we’ve missed, give us a call or send us a message and we’ll walk you through it!
We love talking to customers. Our team are here to help answer any questions you may have, there’s nothing we haven’t heard before.
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A virtual number works just like a landline, but it isn’t tied to a physical location. It forwards calls to your mobile or another number, giving you flexibility and a professional image without needing extra equipment.
Yes, you can pick any UK area code - for example, 020 for London, 0161 for Manchester, or 01752 for Plymouth. Choosing a local number helps you look established in that area, even if you work remotely.
Absolutely! We offer freephone 0800 and national 033 numbers that make it easy for customers to call you without charge.
Yes - you can have as many numbers as you need. Many customers use one main number and others for tracking marketing campaigns.
Your new Tamar number will be ready to use within one working hour. You’ll then get instant access to your Control Panel so you can set your destination and start receiving calls straight away.
If you miss a call, your caller will hear your professional voicemail message. You’ll also get an instant email alert or push notification with the caller’s number and a link to any message they’ve left.
You can log in anytime at tamartelecommunications.co.uk/phonedivert/ using the details emailed to you when you joined. From there, you can manage your numbers, voicemails, and call settings easily.
Yes! You can change your destination number anytime from the Tamar Control Panel or the mobile app - completely free of charge.
Yes - your mobile number stays exactly the same. You can make and receive calls as normal.
Yes - just use our free Tamar Connect app to make outbound calls that display your Tamar virtual number instead of your mobile.
Absolutely. You can forward calls to multiple numbers so your team never misses an opportunity.
You can add our Call Whisper feature - it plays a short message before the call connects so you know it’s a business call.
Yes - as long as your mobile can receive calls overseas, you’ll still get calls to your Tamar number wherever you are.
Standard tariffs cover inbound calls only. If you’d like to make outbound calls too, choose the “Inbound & Outbound” plan or call us on 0800 772 0000 and we’ll upgrade it for you.
Diversion minutes are the time used when a call to your virtual number is forwarded to your mobile or landline. It’s simply the length of the call we connect from your Tamar number to your phone.
Once you’ve used your inclusive minutes, any extra calls are billed at your plan’s standard pence-per-minute rate - simple and transparent.
Yes - you can set up your Direct Debit when you order, through your Control Panel, or by calling our team on 0800 772 0000 and we’ll take care of it for you.
Yes - you can change your tariff anytime. Call us on 0800 772 0000 or email hello@tamar.co.uk, and we’ll update it for you from the start of the next month.
Yes, your Tamar number can be ported to most UK landline or VoIP providers - just contact us to arrange it.
It’s simple - just complete our online porting form, and we’ll take care of the process from start to finish.
Call us on 0800 772 0000 or email hello@tamar.co.uk and we’ll provide the details your new provider needs to complete the transfer.
We can port most UK numbers starting with 01, 02, 03, or 08 - call us if you’d like to check a specific number.
Yes! Download the free Tamar Connect app from your app store to manage calls, voicemails, and outbound calls on the go.
Yes - most VoIP phones are fully compatible. If you’d like help setting one up, our support team is happy to guide you through it.
A hunt group sends incoming calls to a group of phones or team members in order. It makes sure your customer’s call is answered quickly by the next available person.
A virtual switchboard, also known as an auto attendant, lets you route calls to the right person or department with menu options - for example, “Press 1 for Sales.” It’s an easy way to sound professional and manage multiple lines from a single number.
